George welcomes news of new Housing Ombudsman

George Eustice, Member of Parliament for Camborne, Redruth and Hayle has today welcomed the news that the Government will set up a new Ombudsman service for New Homes.

Housing continues to be a priority for this Government and as more homes are built, people should be confident that when they purchase a new build home, they get the quality of build they expect. No one expects to purchase a poor-quality home or receive poor customer service, and action should be taken against those that do not deliver.

That's why the Government have announced that a New Homes Ombudsman will be established to protect the rights of homebuyers and hold developers to account when things go wrong - including introducing legislation to require all developers of new build homes to belong to this Ombudsman. The New Homes Ombudsman will be independent and free for consumers - paid for by developers. Powers will also be provided in legislation to ensure requirements to belong to the New Homes Ombudsman are effectively enforced. This will include the power to provide compensation to homebuyers where it is deserved. 

George commented, "Every year a number of constituents contact me regarding the defects that they encounter in their new build homes with little redress open to them to resolve the issues. The creation of a New Homes Ombudsman is a welcome initiative that will help restore the balance between new home owners and property developers. This is a positive step forward in the drive to ensure that we deliver the homes that people expect and deserve."

You can read more about the New Homes Ombudsman and George's thoughts at:…