Like many other companies, South West Water has launched a scheme to support customers through the coming months called WaterCare.
No one should worry about their water bill, that's why South West Water has got a range of help available for those that need it. Their WaterCare tariff helps those on a really low income.
WaterCare is made up of five bands. This tariff helps by offering a percentage off your standard metered charges, this can be a reduction off your bill from 15% up to 85%.
You can check to see if you're eligible for WaterCare by answering 5 easy questions on our online calculator here.
How do you qualify for WaterCare?
You need to:
Be on a meter or on assessed charges and;
You or someone in your house receives one of the following means-tested benefits:
- Housing benefit
- Income support
- Income-based Job Seeker’s Allowance
- Income-based Employment and Support Allowance
- Pension Credit (guaranteed element)
- Universal Credit (housing element or standard allowance element)
In addition to the above, your ‘equivalised’ weekly income, after housing costs, must be less than £295. Equivalised income is actual money income which is adjusted to reflect the size of a household. For example, an income of £200 is worth more to a single person than it would be to a family with 3 children. We’ll work out your equivalised income based on the details you supply.
To qualify for the WaterCare Tariff, your household bill should represent more than 5% of your equivalised income after housing costs
How to apply:
Call our helpline 0344 346 1010
Our billing team are available 8am – 6pm Monday to Friday and 9am – 1pm on Saturday.
Text relay: please ring 18001 followed by 0344 346 1010
Minicom: 0800 169 9965